SECTION 3: SERU QUESTIONS (multiple choice)

Welcome to your SECTION 3: SERU QUESTIONS (multiple choice)

Name

Business

Phone

You must receive a booking from a licensed London PHV operator

no more than 5 minutes after the passenger gets in the car

once you drop off the passenger at his or her destination

before the passenger gets in the car

None

Which activities should PHV drivers not engage in? (2 correct answers)

Anti-social behaviour like littering or urinating in the street

Leaving the engine running while waiting for a booking

Reading a newspaper in your vehicle while the engine is turned off

None

Can you refuse to take passengers because they are disabled or travelling with an assistance dog?

Yes, if the dog is scary

Yes, if the disability is upsetting you

No, you cannot refuse to take passengers because they have a disability or use an assistance dog

None

Who is responsible for parking the PHV?

The licensed London PHV operator

The PHV driver

The passenger

None

What should you do as the PHV driver at the end of each private hire journey? (2 correct answers)What should you do as the PHV driver at the end of each private hire journey? (2 correct answers)

Wish the passengers a good day

Check the vehicle for lost property

Remind the passengers to take all their belongings

None

As a PHV driver, can you carry out a private hire booking outside of London?

Yes, you can pick up passengers without a booking outside of London

Yes, you can if the booking has been received from a licensed London PHV operator

No, you must stay within London.

None

If you refuse to carry out a booking because you do not feel able or safe enough,

the operator is responsible for arranging another driver or cancelling the booking

the passengers will need to look for another driver

None

What should you do as a PHV driver if the passenger changes the destination or asks you to pick up additional passengers?

You should tell your operator as soon as it is safe to do so

You should tell your operator immediately

You should always refuse such requests.

None

Do you have to tell the operator about any changes to a booking, for example if the final destination is changed?

Yes, you must always tell the operator about a change of the final destination

Yes, but only if the fare changes as a result as well

No, you can agree this with the passenger

None

10.

Which of the following information must a licensed PHV operator record when booking a ride? (2 correct answers)

The passenger’s phone number

The agreed or estimated fare, and the PHV registration number and the driver’s name or ID

The agreed time and pick up as well as the (first) passenger’s main destination

None

11.

As a PHV driver, you are responsible for (2 correct answers)

the passenger’s behaviour

your own behaviour

the vehicle noise

None

12.

Which statement below is true?

You can pick up passengers from an official car park at Heathrow Airport

You must never enter Heathrow Airport

You must not park in official airport car parks

None

13.

Where can you check whether a PHV operator is licensed?

By using the online checker tool

In the Yellow Pages

By calling the mayor’s office

None

14.

If a licensed London PHV operator is running an operating centre in a late-night venue like a pub or nightclub, bookings

are not necessary and PHV drivers can pick up passengers outside without bookings

can only be taken inside the venue

can be accepted on the pavement outside the venue

None

15.

Which activity below are PHV drivers allowed to carry out?

On request, hand out a business card with the number of a licensed London PHV operator

Encourage random members of the public to come closer to your vehicle with a view to offering them a ride

Solicit a ride by asking random members of the public if they need a ride

None

16.

What should you do as a PHV driver if the passenger cannot, or refuses to, pay the agreed fare?

Check with the operator

Threaten the passenger with legal action

Call the police

None

17.

Who is responsible for making arrangements for giving out receipts?

Tfl

The licensed PHV operator

The PHV driver

None

18.

What happens if you do not feel able or safe enough to take passengers? (2 correct answers)

Take a deep breath and carry out the private hire booking anyway

Tell your operator the full reasons for your refusal

Politely explain to the passengers why you cannot take them

None

19.

What should you do as a PHV driver if you see suspicious behaviour or unattended baggage? (2 correct answers)

Call your licensed PHV operator

Call 999

Call the anti-terrorist hotline

None

20.

Which statement below is true?

Operators are responsible for agreeing a fare or giving an estimate before the journey

TfL sets all private hire fares

PHV drivers need to negotiate the fare with the passenger

None

21.

What happens if a complaint is made against a PHV driver? (2 correct answers)

TfL will investigate the complaint

If the complaint is upheld, it may result in licensing action being taken or prosecution

The DVLA will investigate the complaint

None

22.

Which two activities are PHV drivers not allowed to engage in? (2 correct answers)

Use a taxi rank

Wait for bookings in the PHV Authorised Vehicle Area

Wait for bookings in local car parks or residential streets

None

23.

Who must keep a record of lost property by law?

The PHV driver

The PHV owner

The licensed PHV operator

None

24.

Can you use your private car for private hire work if your London licensed PHV breaks down?

No, you cannot under any circumstances

Yes, you can if your private car is similar or identical to your PHV

Yes, you can if your private car has just been serviced or passed its MOT in the last 2 weeks

None

25.

Can you refuse to take passengers because they are disabled or travelling with an assistance dog?

Yes, if the disability is upsetting you

Yes, if the dog is scary

No, you cannot refuse to take passengers because they have a disability or use an assistance dog

None

26.

A private hire journey can only be arranged in the following way:

by receiving a booking from a licensed London PHV operator

by picking up interested passengers, who stick out the hand, by the road side

by asking members of the public if they need a ride

None

Thank you for taking - SECTION 3: SERU QUESTIONS (multiple choice).

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