SECTION 3: SERU QUESTIONS (multiple choice)

Welcome to your SECTION 3: SERU QUESTIONS (multiple choice)

Name

Business

Phone

What should you do as a PHV driver if the passenger cannot, or refuses to, pay the agreed fare?

Threaten the passenger with legal action

Check with the operator

Call the police

None

Which statement below is true?

You must never enter Heathrow Airport

You can pick up passengers from an official car park at Heathrow Airport

You must not park in official airport car parks

None

Where can you check whether a PHV operator is licensed?

By using the online checker tool

By calling the mayor’s office

In the Yellow Pages

None

As a PHV driver, you are responsible for (2 correct answers)

your own behaviour

the vehicle noise

the passenger’s behaviour

None

You must receive a booking from a licensed London PHV operator

before the passenger gets in the car

once you drop off the passenger at his or her destination

no more than 5 minutes after the passenger gets in the car

None

Who must keep a record of lost property by law?

The licensed PHV operator

The PHV driver

The PHV owner

None

Which activity below are PHV drivers allowed to carry out?

On request, hand out a business card with the number of a licensed London PHV operator

Solicit a ride by asking random members of the public if they need a ride

Encourage random members of the public to come closer to your vehicle with a view to offering them a ride

None

A private hire journey can only be arranged in the following way:

by picking up interested passengers, who stick out the hand, by the road side

by receiving a booking from a licensed London PHV operator

by asking members of the public if they need a ride

None

Can you refuse to take passengers because they are disabled or travelling with an assistance dog?

No, you cannot refuse to take passengers because they have a disability or use an assistance dog

Yes, if the dog is scary

Yes, if the disability is upsetting you

None

10.

What should you do as a PHV driver if you see suspicious behaviour or unattended baggage? (2 correct answers)

Call 999

Call your licensed PHV operator

Call the anti-terrorist hotline

None

11.

If a licensed London PHV operator is running an operating centre in a late-night venue like a pub or nightclub, bookings

can only be taken inside the venue

are not necessary and PHV drivers can pick up passengers outside without bookings

can be accepted on the pavement outside the venue

None

12.

Which of the following information must a licensed PHV operator record when booking a ride? (2 correct answers)

The agreed time and pick up as well as the (first) passenger’s main destination

The passenger’s phone number

The agreed or estimated fare, and the PHV registration number and the driver’s name or ID

None

13.

Who is responsible for parking the PHV?

The PHV driver

The licensed London PHV operator

The passenger

None

14.

Can you refuse to take passengers because they are disabled or travelling with an assistance dog?

Yes, if the dog is scary

No, you cannot refuse to take passengers because they have a disability or use an assistance dog

Yes, if the disability is upsetting you

None

15.

Can you use your private car for private hire work if your London licensed PHV breaks down?

Yes, you can if your private car is similar or identical to your PHV

Yes, you can if your private car has just been serviced or passed its MOT in the last 2 weeks

No, you cannot under any circumstances

None

16.

If you refuse to carry out a booking because you do not feel able or safe enough,

the passengers will need to look for another driver

the operator is responsible for arranging another driver or cancelling the booking

None

17.

Do you have to tell the operator about any changes to a booking, for example if the final destination is changed?

Yes, you must always tell the operator about a change of the final destination

Yes, but only if the fare changes as a result as well

No, you can agree this with the passenger

None

18.

Who is responsible for making arrangements for giving out receipts?

The PHV driver

Tfl

The licensed PHV operator

None

19.

What happens if you do not feel able or safe enough to take passengers? (2 correct answers)

Tell your operator the full reasons for your refusal

Politely explain to the passengers why you cannot take them

Take a deep breath and carry out the private hire booking anyway

None

20.

Which two activities are PHV drivers not allowed to engage in? (2 correct answers)

Use a taxi rank

Wait for bookings in the PHV Authorised Vehicle Area

Wait for bookings in local car parks or residential streets

None

21.

What should you do as the PHV driver at the end of each private hire journey? (2 correct answers)What should you do as the PHV driver at the end of each private hire journey? (2 correct answers)

Check the vehicle for lost property

Wish the passengers a good day

Remind the passengers to take all their belongings

None

22.

What happens if a complaint is made against a PHV driver? (2 correct answers)

If the complaint is upheld, it may result in licensing action being taken or prosecution

The DVLA will investigate the complaint

TfL will investigate the complaint

None

23.

Which statement below is true?

TfL sets all private hire fares

PHV drivers need to negotiate the fare with the passenger

Operators are responsible for agreeing a fare or giving an estimate before the journey

None

24.

What should you do as a PHV driver if the passenger changes the destination or asks you to pick up additional passengers?

You should tell your operator immediately

You should tell your operator as soon as it is safe to do so

You should always refuse such requests.

None

25.

Which activities should PHV drivers not engage in? (2 correct answers)

Anti-social behaviour like littering or urinating in the street

Reading a newspaper in your vehicle while the engine is turned off

Leaving the engine running while waiting for a booking

None

26.

As a PHV driver, can you carry out a private hire booking outside of London?

Yes, you can if the booking has been received from a licensed London PHV operator

No, you must stay within London.

Yes, you can pick up passengers without a booking outside of London

None

Thank you for taking - SECTION 3: SERU QUESTIONS (multiple choice).

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