Exam Cancellation and Refund Policy
After confirming an examination booking it may be necessary for a candidate to request a change or to cancel an examination. Hamlets Training Centre will endeavor to deal with the request within 3 working days and with a view to making the cancellation or re-scheduling as smooth as possible. Candidates may be required to pay a cancellation fee or forfeit the examination fees, depending on when notification to cancel is provided.
Candidate Cancellation Terms for Speaking & Listening Exams
| Notice Period Prior to Exam Date | Refund Offered |
| More than 14 days | Full refund |
| More than 7 days but less than 14 days | Refund of 50% of exam fee |
| Less than 7 days | No refund |
Provider Cancellation Terms for Speaking & Listening Exams
| Notice Period | Charges |
| More than 14 days | No charge |
| More than 7 days but less than 14 days | Charge of 50% of exam fee ( subject to T &C) |
| Less than 7 days | 100% charge of exam fee (subject to T &C) |
Rescheduling Examinations
Candidates may request to change the exam date or time, but this must be done at least seven days prior to the originally scheduled examination date. To reschedule the exam, please contact the office.
