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Refund Policy2018-04-22T10:08:53+00:00

Exam Cancellation and Refund Policy

After confirming an examination booking it may be necessary for a candidate to request a change or to cancel an examination. Hamlets Training Centre will endeavor to deal with the request within 3 working days and with a view to making the cancellation or re-scheduling as smooth as possible. Candidates may be required to pay a cancellation fee or forfeit the examination fees, depending on when notification to cancel is provided.

 Candidate Cancellation Terms for Speaking & Listening Exams 

Notice Period Prior to Exam DateRefund Offered
More than 14 daysFull refund
More than 7 days but less than 14 daysRefund of 50% of exam fee
Less than 7 daysNo refund

 Provider Cancellation Terms for Speaking & Listening Exams                    

Notice PeriodCharges 
More than 14 daysNo charge
More than 7 days but less than 14 daysCharge of 50% of exam fee ( subject to T &C)
Less than 7 days100% charge of exam fee (subject to T &C)

Rescheduling Examinations

Candidates may request to change the exam date or time, but this must be done at least seven days prior to the originally scheduled examination date. To reschedule the exam, please contact the office.

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