Terms and conditions of admission /refund  in  Course & examination

 Bookings: All bookings should be accompanied by a signed and completed booking/admission form.

  • Payment: Payment can be made by online, debit or credit card, cash or cheque payable to Hamlets Training Centre Ltd or by BACS transfer. Payment is required, in full of admission/booking/examination.
  • Course cancellation by the candidate: Cancellations will only be accepted in writing and are subject to a £50.00 administrative charge. However, no refunds will be made if a cancellation is received less than TWO weeks prior to the start of the
  • Course cancellation by provider: Hamlets Training Centre Ltd reserves the right to cancel an event/class at any time, without liability, in which case an additional training will be provided. However, Hamlets Training Centre Ltd cannot be held liable for any other expenses incurred by participants or their companies due to the cancellation.
  • Hamlets Training Centre is not liable should the law change and the certificate received is no longer valid.

Exam Cancellation Policy

After confirming an examination booking it may be necessary for a candidate to request a change or to cancel an examination. Hamlets Training Centre will endeavor to deal with the request within 3 working days and with a view to making the cancellation or re-scheduling as smooth as possible. Candidates may be required to pay a cancellation fee or forfeit the examination fees, depending on when notification to cancel is provided.

 Candidate Cancellation Terms for Speaking & Listening Exams 

Notice Period Prior to Exam DateRefund Offered
More than 14 daysFull refund
More than 7 days but less than 14 daysRefund of 50% of exam fee
Less than 7 daysNo refund

 Provider Cancellation Terms for Speaking & Listening Exams  

Notice PeriodCharges 
More than 14 daysNo charge
More than 7 days but less than 14 daysCharge of 50% of exam fee ( subject to T &C)
Less than 7 days100% charge of exam fee (subject to T &C)

Rescheduling Examinations

Candidates may request to change the exam date or time, but this must be done at least seven days prior to the originally scheduled examination date. To reschedule the exam, please contact the office.

Candidate ‘No Show’ Policy

If a candidate has not canceled or rescheduled their examination sitting, the entire examination fee is forfeited. There are no refunds or transfers. If a candidate does not arrive within 15 minutes of the scheduled start time, then the candidate is considered a ‘no-show’ and they forfeit the entire examination fee.

Hamlets Training Centre was formed with the desire to go the extra mile.  There are numerous providers that offer similar services, but we are unique. We run our courses at regular intervals so you can do it at your suitable time. Our specialist advisers are ready to help you.

To book a training for a group of people with the discounted price in your venue please contact our booking team. Hamlets Training Centre is a nationwide training provider working for you.

Privacy Policy

Hamlets Training Centre takes the security and protection of personal data very seriously. We would like to ensure that the policy meets the requirements of the General Data Protection Regulation (GDPR) which came into force on 25th May 2018. The personal data we collect, process or use is treated securely and in accordance with Hamlets Training Centre’s privacy policy. Hamlets Training Centre does not sell, trade or rent your personal information to others. Unfortunately, no data transmission over the Internet is guaranteed 100% secure, but we do take appropriate steps to protect the security of your personal data before it arrives, and certainly, once we have it. We endeavour to keep your personal data accurate and up to date. If you become aware of errors or inaccuracies, please email info@hamlets.org.uk

Hamlets Training Centre tries to be as open as it can be in terms of giving people access to their personal information. In many circumstances, we will not disclose personal data without consent. If you want to request further more detailed information about our privacy policy you can email info@hamlets.org.uk

TERMS OF  EXAMINATIONS

  • Payment for Examination must be paid before the exam day.
  • Payment can be made in cash, bank transfer or via online

EXAMINATIONS CANCELLATIONS  AND REFUNDS POLICY

  • Candidates can request a cancellation of their registration more than TWO weeks before the test date.
  • This will incur a 20% administration fee.
  • No refund is given for cancellations made within TWO  weeks of the test date.

APPLYING FOR A REFUND

The following documentation needs to be submitted to enable us to  process  your refund:

  • Refund application form (available from our office or downloadable from our website).
  • Receipt or payment confirmation.
  • Copy of photo identity document.

ISSUING REFUNDS

  • Refund applications take 10 working days to process, we will contact you to notify you of the outcome of your application.
  • Refunds shall be issued by cheque or electronic fund transfer into applicant’s account
  • Refunds shall not be issued to third parties unless the student authorises us to do so in writing

Our Accreditations