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Nobody likes conflict, but from time to time it happens. Equip your staff with the skills and confidence to effectively manage conflict situations. The course can be completed online in just 30 minutes.

Conflict in the workplace is destructive and detrimental to all stakeholders. It can leave disengaged employees, unhappy customers and reputational damage.

Unfortunately, from time to time, we all find ourselves in a conflict situation. Knowing how to effectively and confidently diffuse such situations is vital to reduce the risk of threatening or abusive behaviour in the workplace.

Effective conflict management can improve engagement amongst employees, ensure that customer experience is not tarnished, and create better relationships, both internally and with customers, that result in a more talented, productive workforce.

The Course

Hamlets Training Centre is offering this Managing Conflict eLearning course. As a UK registered training centre based in London, we are offering this flexible interactive course. We know that training in the modern workplace needs to be flexible.

Our customers have told us that there are regular training needs in specific areas for staff, and that refresher training is often required.

The Highfield e-learning Short Course in Managing Conflict is designed to equip your organisation with the skills and confidence to effectively handle conflict situations.

Learners on the course will understand what workplace conflict is, suitable responses to conflict, cultural differences and different ego types. It will equip learner’s with the knowledge around breakdowns in communication, the behavioural cycle and patterns of behaviour. The course also covers the various models and techniques that can be utilised to effectively manage conflict, and provides learners with an awareness of the potential damage conflict can cause.

Areas Covered

  • What is workplace conflict?
  • Responses to conflict
  • Cultural differences
  • Different ego types
  • Breakdowns in communication
  • The behavioural cycle
  • The PEACE model
  • Conflict with customers
  • The HEAT technique
  • Patterns of behaviour
  • Distance zones
  • Physical conflict warning and danger zones
  • Impact factors
  • The BAP strategy

Who Is It Aimed At? 

Highfield e-learning’s Short Course in Managing Conflict is ideal for all levels of employee within a business and as part of the induction process for new employees.

The course is also ideal for use as part of the on-programme element of the new apprenticeship standards and can support the knowledge, skills and behaviours apprentices need to effectively integrate into the workplace.

Prerequisites

No prior knowledge needed.

Typical Duration

20 – 40 minutes.

How It Works

Our e-learning is available to use on multiple platforms such as tablets, PCs and laptops. All you need is an internet connection. Learners simply log on to the Highfield Learner Management System (LMS) and work their way through the course, along with the scenarios that provide them with real-life context.

Learners are assessed at the end of the course by multiple-choice questions.

Certification

Learners will receive a Highfield e-learning completion certificate, which is downloadable upon successfully finishing the course.

Benefits of E-learning

The use of interactive quizzes and simulation tasks, based on realistic scenarios from genuine workplace environments, means E-Learners can more readily acquire skills and knowledge meaningful to their own work-based practices.

E-Learning can accommodate many different learning styles and can engage the learner via a range of rich and stimulating approaches, which are more relevant to the subject requirements, than can often be achieved in normal classroom-based learning.

Key elements of our e-learning courses are:

  • interactive exercises/gaming
  • media-rich content
  • interactive 3D scenarios
  • content provided by market leading experts
  • relevant photography and illustrations
  • multi-generational content and style

Why choose Hamlets e-learning?

Hamlets Training Centre is registered as an approved centre with Highfield Awarding Body for Compliance; a global leader in regulated and work-based learning qualifications. Highfield is regulated by Ofqual, Qualifications Wales, SQA Accreditation, the Council for the Curriculum, Examinations and Assessment (CCEA), and the Security Industry Authority (SIA).Highfield is also recognised by the Education and Skills Funding Agency (ESFA) as an apprentice assessment organisation (AAO) and registered on the Register of Apprentice Assessment Organisations (RoAAO).

You can also contact us via this email info@hamlets.org.uk