SECTION 3: SERU QUESTIONS (multiple choice)

Welcome to your SECTION 3: SERU QUESTIONS (multiple choice)

Name

Business

Phone

Can you refuse to take passengers because they are disabled or travelling with an assistance dog?

Yes, if the dog is scary

Yes, if the disability is upsetting you

No, you cannot refuse to take passengers because they have a disability or use an assistance dog

None

You must receive a booking from a licensed London PHV operator

no more than 5 minutes after the passenger gets in the car

before the passenger gets in the car

once you drop off the passenger at his or her destination

None

As a PHV driver, can you carry out a private hire booking outside of London?

Yes, you can if the booking has been received from a licensed London PHV operator

Yes, you can pick up passengers without a booking outside of London

No, you must stay within London.

None

Who must keep a record of lost property by law?

The PHV driver

The licensed PHV operator

The PHV owner

None

Can you use your private car for private hire work if your London licensed PHV breaks down?

Yes, you can if your private car is similar or identical to your PHV

Yes, you can if your private car has just been serviced or passed its MOT in the last 2 weeks

No, you cannot under any circumstances

None

Who is responsible for making arrangements for giving out receipts?

Tfl

The licensed PHV operator

The PHV driver

None

Who is responsible for parking the PHV?

The licensed London PHV operator

The passenger

The PHV driver

None

Which two activities are PHV drivers not allowed to engage in? (2 correct answers)

Use a taxi rank

Wait for bookings in local car parks or residential streets

Wait for bookings in the PHV Authorised Vehicle Area

None

What happens if you do not feel able or safe enough to take passengers? (2 correct answers)

Take a deep breath and carry out the private hire booking anyway

Politely explain to the passengers why you cannot take them

Tell your operator the full reasons for your refusal

None

10.

Can you refuse to take passengers because they are disabled or travelling with an assistance dog?

Yes, if the dog is scary

Yes, if the disability is upsetting you

No, you cannot refuse to take passengers because they have a disability or use an assistance dog

None

11.

Which of the following information must a licensed PHV operator record when booking a ride? (2 correct answers)

The agreed time and pick up as well as the (first) passenger’s main destination

The passenger’s phone number

The agreed or estimated fare, and the PHV registration number and the driver’s name or ID

None

12.

A private hire journey can only be arranged in the following way:

by asking members of the public if they need a ride

by receiving a booking from a licensed London PHV operator

by picking up interested passengers, who stick out the hand, by the road side

None

13.

If a licensed London PHV operator is running an operating centre in a late-night venue like a pub or nightclub, bookings

can be accepted on the pavement outside the venue

can only be taken inside the venue

are not necessary and PHV drivers can pick up passengers outside without bookings

None

14.

Which activity below are PHV drivers allowed to carry out?

Solicit a ride by asking random members of the public if they need a ride

Encourage random members of the public to come closer to your vehicle with a view to offering them a ride

On request, hand out a business card with the number of a licensed London PHV operator

None

15.

Where can you check whether a PHV operator is licensed?

By calling the mayor’s office

In the Yellow Pages

By using the online checker tool

None

16.

As a PHV driver, you are responsible for (2 correct answers)

the passenger’s behaviour

your own behaviour

the vehicle noise

None

17.

Which activities should PHV drivers not engage in? (2 correct answers)

Anti-social behaviour like littering or urinating in the street

Leaving the engine running while waiting for a booking

Reading a newspaper in your vehicle while the engine is turned off

None

18.

What should you do as a PHV driver if the passenger cannot, or refuses to, pay the agreed fare?

Threaten the passenger with legal action

Check with the operator

Call the police

None

19.

Which statement below is true?

You must not park in official airport car parks

You can pick up passengers from an official car park at Heathrow Airport

You must never enter Heathrow Airport

None

20.

What should you do as a PHV driver if you see suspicious behaviour or unattended baggage? (2 correct answers)

Call the anti-terrorist hotline

Call your licensed PHV operator

Call 999

None

21.

What should you do as a PHV driver if the passenger changes the destination or asks you to pick up additional passengers?

You should tell your operator as soon as it is safe to do so

You should tell your operator immediately

You should always refuse such requests.

None

22.

If you refuse to carry out a booking because you do not feel able or safe enough,

the passengers will need to look for another driver

the operator is responsible for arranging another driver or cancelling the booking

None

23.

Which statement below is true?

TfL sets all private hire fares

Operators are responsible for agreeing a fare or giving an estimate before the journey

PHV drivers need to negotiate the fare with the passenger

None

24.

What should you do as the PHV driver at the end of each private hire journey? (2 correct answers)What should you do as the PHV driver at the end of each private hire journey? (2 correct answers)

Remind the passengers to take all their belongings

Wish the passengers a good day

Check the vehicle for lost property

None

25.

Do you have to tell the operator about any changes to a booking, for example if the final destination is changed?

No, you can agree this with the passenger

Yes, but only if the fare changes as a result as well

Yes, you must always tell the operator about a change of the final destination

None

26.

What happens if a complaint is made against a PHV driver? (2 correct answers)

If the complaint is upheld, it may result in licensing action being taken or prosecution

The DVLA will investigate the complaint

TfL will investigate the complaint

None

Thank you for taking - SECTION 3: SERU QUESTIONS (multiple choice).

Time's up

Time is Up!