If a passenger changes the or asks you to pick up additional passengers or has extra , you should tell your operator as soon as it is to do so.

1. clothes        
2. luggage             
3. safety          
4. destination                     
5. safe                    
6. ideas

If a member of the public you, you can hand out a business with the number of your licensed PHV operator or their .

1. letter                        
2. card                   
3. asking         
4. account number            
5. website             
6. asks

Operators are for agreeing a or giving an accurate before the journey.

1. responsible              
2. estimate            
3. responsibility                    
4. fare          
5. fair       
6. prices

PHV drivers are responsible for , the vehicle and emissions, and their own .

1. noise           
2. parks        
3. parking          
4. beehavior           
5. nosy              
6. behaviour

At the end of each you should make sure passengers leave nothing and check your vehicle for property.

1. journey                     
2. left                     
3. lost              
4. behind               
5. strange              
6. day       

You cannot enter Heathrow you have a booking from your operator, or you are parking in an car park or the PHV Vehicle Area to wait for a booking.

1. unless                 
2. Authority                 
3. Authorised             
4. if                  
5. office                 
6. official

If you refuse to carry a passenger, you must tell the operator your full . The operator is responsible for arranging another or the booking.

1. cancelling                 
2. cancel                
3. address       
4. driver                 
5. reasons              
6. fare

If the operator runs an operating centre in a late-night , bookings can only be taken the venue by the .

1. driver          
2. outside              
3. venue          
4. avenue              
5. operator              
6. inside

Airports are private and can make up their own known as .

1. by law                      
2. rules                  
3. property      
4. affairs                
5. byelaws             
6. individuals

You   pick people up   they have booked you through a licensed .

1. can             
2. must                  
3. must not                  
4. if                        
5. unless                
6. operator

All information to the anti-terrorist is private and

1. received                   
2. crime                    
3. given        
4. TfL                     
5. hotline               
6. confidential

from the public be investigated by .

1. complaints               
2. can       
3. TfL        
4. Complaints      
5. will                    
6. the police

When you   passengers from the airport you wait in local car parks or streets.

1. drop off                    
2. cannot               
3. need           
4. pick up               
5. residential         
6. residence

When you pick up passengers from the airport you always use an official car park. You must not use a taxi because they are for   cabs only.

1. can              
2. cannot               
3. must        
4. mini        
5. black                    
6. rank

Examples of anti-social behaviour are , urinating, or leaving the running while waiting for a booking or .

1. rubbish         
2. engine              
3. ingine         
4. passenger                    
5. passengers                
6. littering

You must receive a booking the passenger gets in your PHV. It is the law to pick up a passenger a booking received from a licensed operator.

1. after           
2. because of        
3. before         
4. without            
5. against                 
6. with

As a PHV driver, you   carry out private hire journeys outside of London   the booking has been accepted by a licensed London PHV  .

1. can              
2. driver                 
3. operator      
4. provided                     
5. cannot      
6. because

If a complaint from the public against a PHV has been investigated and upheld, TfL may take action or the driver may be .

1. prosecuted               
2. license        
3. driver              
4. vehicle        
5. prosecution       
6. licensing

Before a journey, the operator must record the name, the agreed time and pick up, the main , the agreed or estimated , the driver’s name or ID, and the PHV registration number.

1. passenger’s              
2. route                 
3. destination       
4. passengers        
5. fare      
6. fair

Lost property should be taken back to the , who must keep a of lost by law.

1. clothes                     
2. piece                  
3. operator      
4. record                
5. properties         
6. property

You allowed to   a member of the public to approach you or your PHV unless they have a booking.

1. do not        
2. valid                  
3. are not              
4. wave                 
5. table                     
6. encourage

If the passenger does not with the fare or is to pay, you should check with the   what to do.

1. agree                        
2. agrees               
3. able             
4. operator            
5. unable               
6. happy

If you are of an unattended , call .

1. suspect       
2. suspicious              
3. item              
4. the operator                   
5. 999                    
6. class

As a PHV driver, you can only accept you receive from a licensed London PHV  and if your PHV displays the licence  on the front and rear windscreens.

1. plates         
2. bookings           
3. discs         
4. operator           
5. numbers                     
6. booking