All allegations of assault will be by the .

1. sex              
2. police                
3. the DVLA      
4. investigating                   
5. sexual         
6. investigated

It is a PHV driver’s to keep passengers   while they are in the vehicle.

1. responsibility           
2. responsability          
3. travelling           
4. travel                 
5. save            
6. safe

complaints or a of complaints indicating a of poor behaviour are of particular concern to TfL.

1. very            
2. Serious              
3. pattern       
4. serious              
5.  lots                    
6. string

If you enter the back seat area while passengers are travelling in your vehicle, you make them and your action may be considered .

1. must           
2. inappropriate        
3.   appropriated      
4. might                 
5. uncomfortable      
6. sex

You not at a passenger, make sexual remarks or suggest sex.

1. must          
2.   stair                   
3. having              
4.   have                  
5.    need                  
6. stare

A PHV driver should be   and make the    feel at   .

1. passengers               
2. proffessional         
3. easy        
4. professional        
5. drivers             
6. ease

The way you your passengers will the way they will feel about their with you.

1. journey                  
2.     treat                  
3. affect         
4.   effect                
5.   act        
6. travel

As a PHV driver you provide an extremely   service. You are responsible for   that your passenger feel safe when   travel in your vehicle.

1. he               
2. make                 
3. impotent                  
4. they                   
5. important         
6. making 

TfL may complaints and the PHV concerned.

1. driver          
2. fine      
3. investigate        
4. invastigate      
5. ask       
6. licence

Engaging in a of a sexual nature or watching, or sharing pornographic material or pictures is unacceptable.

1. complete       
2. conservation               
3. completely          
4. conversation          
5. films              
6. displaying

You should avoid   contact with passengers   it is necessary. Touching someone without their permission could be a sexual  .

1. unless       
2.    if         
3.   eye                     
4. physical       
5. assault               
6. favour

Passengers make a complaint about a PHV driver to the , the police or directly.

1. can’t           
2. operator            
3. TfL                     
4. can                    
5. DVLA                 
6. are

A PHV driver should not joke about a passenger’s age, race, , disability, sexual or gender .

1. hair             
2. transmission                   
3. height         
4. orientation       
5. religion              
6. identity

When TfL has completed the of a complaint, taking into account the PHV driver’s , the driver will be told the .

1. response           
2. respond       
3. investigation            
4. result                 
5. punishment        
6.   search

If a complaint involves a possible criminal , operators report it to the for investigation.

1. may            
2. can       
3. must              
4. offence       
5. TfL                     
6. police

Complaints are normally dealt with by a PHV-licensed operator but passengers can also contact TfL if they are not with the way the operator dealt with the complaint.

1. satisfied                   
2. satisfy                
3. directly       
4. has                     
5. have                  
6. authority

If measures to a PHV driver’s behaviour have not been , TfL may have to or revoke the driver’s PHV licence.

1. good           
2. reduce              
3.   improve     
4.   successfull         
5. suspend             
6. successful

Contacting a passenger for or social reasons is and constitutes a of the passenger’s personal information.

1. professional             
2. acceptable        
3. misuse        
4. unpredictable      
5. unacceptable       
6. personal

Passengers a high-quality service. As a PHV driver you should always act and think about how your behaviour might a passenger.

1. appropriate             
2. expect                
3. appropriately           
4.   effect               
5. affect            
6. expects

Any behaviour between a PHV driver and a passenger is , even if it is consensual. You will your PHV driver’s licence if you act in an inappropriate way towards a passenger.

1. sex              
2. lose                    
3. acceptable      
4. unacceptable                  
5. sexual                
6. loose