Section 170 of the Equality Act states that private hire drivers must

If you are picking up a passenger with a visual impairment, you should

How can you recognise an assistance dog?

As the driver of a designated wheelchair accessible vehicle you must be able to

Which authority has confirmed that trained assistance dogs may accompany people with disabilities in private hire vehicles managed or driven by Muslims?

Sometimes it can take passengers with a disability a little longer to put on their seatbelt. If that is the case,

If your private hire vehicle is a designated wheelchair accessible vehicle, you have the following duty under law.

What happens if you are suspected of a breach of the Equality Act 2010? (2 correct answers)

If your vehicle is a designated wheelchair accessible vehicle, you may be exempt from transporting passengers in a wheelchair under section 165 of the Equality Act 2010 only if

You should not stroke or feed assistance dogs because

You could assist a person with a hearing impairment by (2 correct answers)

Which characteristics below are protected under the Equality Act 2010? (2 correct answers)

You should always be clear about the fare. If a passenger is visually impaired, you should

Once you arrive at the destination, you should tell a visually impaired passenger the exact location, assist them out of the vehicle and, where necessary,

TfL intends to make London more

An exemption from carrying assistance dogs in a private hire vehicle is only granted on

You can support visually impaired passengers by drawing their attention to potential hazards like… (2 correct answers)

If a passenger requires assistance, you should always ask before you offer help. But remember,

Which legislative document protects people from discrimination?

If the route needs to be changed for any reason, or if there is a delay, you should

If a passenger is accompanied by a carer, make sure you speak