When you arrive at the destination, you should tell passengers with a visual impairment the location, assist them out of the vehicle and, where , guide them to a place.

1. necessary                 
2. safe                    
3. exact           
4. necesary            
5. exactly               
6. safely

As the driver of a wheelchair accessible vehicle you must make sure that a passenger in a wheelchair is carried and in reasonable .

1. comfort          
2. designated      
3.  designed         
4. safe         
5. fine                 
6. safely

TfL will any alleged breach of the Equality Act 2010. If there is enough of an offence being committed and it is in the public interest, TfL will the driver.

1. instigate        
2. reason            
3. prosecute      
4. investigate                      
5. fire              
6. evidence

Disabled or older passengers need more time or help to get in and out of the vehicle. In that case, you should be and make sure they are comfortable. The seatbelt must be fastened before you start the .

1. may            
2. patient               
3. journey       
4. jerney                
5. patience            
6. quiet

If you drive a designated wheelchair accessible vehicle you can obtain an exemption from carrying passengers in a wheelchair on grounds only. Under section 165 of the Equality Act 2010, TfL will issue an exemption if your poor health does not allow you, or makes it impossible or for you, to carry passengers in a wheelchair.

1. complex         
2. unreasonable        
3. uncomfortable            
4. medical              
5. notice            
6. sticker

If you drive a designated wheelchair accessible vehicle, you must make sure that the is in good working order at times. You should avoid picking up or dropping off wheelchair users in places where the pavement is on a .

1. equipment               
2. chair                  
3. slope           
4. kerb                   
5. some                  
6. all

If you drive a designated wheelchair accessible vehicle, you must be ready to carry a passenger while they   in the wheelchair. In that case you must make sure that safety   are attached to the chair and   it in a safe position.

1. sitting                       
2. belts                   
3. remain        
4. keep                   
5. health                
6. stuck    

You can assist passengers with a impairment in different ways, for example by writing things down for them, facing them so they can read your , or speak more loudly so you can be .

1. heard                
2. hear             
3. hearing              
4. eyes                    
5. visual                 
6. lips

You should not stroke or assistance dogs because it might them. Assistance dogs may wear a jacket, but they are not always the same .

1. breed                        
2. food                   
3. distract       
4. destruct             
5. bred                   
6. feed

Under 170 of the Equality Act you must accept dogs and you must allow them to sit in the by the passenger.

1. assisting            
2.  assistance                 
3. footwell           
4. section          
5. boot                  
6. law

You should always be clear about the . If a passenger with a visual impairment pays by cash, you should out the notes, coins and change .

1. hand                         
2. silently               
3. fare             
4. fair                     
5. count                 
6. aloud

The Shariat has confirmed that trained assistance dogs can people with disabilities in private hire vehicles managed or by Muslims.

1. accompany               
2. council               
3. driven         
4. drove                 
5. company           
6. Council

Under the Equality 2010 it is to treat anyone unfairly based on protected characteristics like age, , gender, race, religion or belief, sex, or sexual orientation.

1. illegal                        
2. disabled                          
3. legal                    
4. disability           
5. act                      
6. Act

If you have an notice as a driver of a designated wheelchair accessible vehicle, you must it in the .

1. car               
2. exemption        
3. windscreen        
4.  exception   
5. shown                
6. display 

a passenger is accompanied by a , make sure you speak directly to the .

1. if                
2. caring                   
3. carer                    
4. So         
5. passenger                    
6. If

If TfL finds a private hire vehicle driver of violating the Act 2010, it may suspend or the driver’s PHV licence.

1. Equality                    
2. destroy              
3. guilty          
4. revoke              
5. equality             
6. innocent

You should keep passengers if you need to change the or there are .

1. root            
2. delay                  
3. quiet           
4. delays                
5. updated                          
6. route

TfL is determined to make London more , safer and reliable for all. Private hire vehicle drivers have a to provide the best possible service and help passengers who require .

1. responsability  
2.  better 
3.  assistance      
4. asistance           
5. accessible        
6. responsibility

An from the duty to carry assistance dogs can be granted on medical only, for example if you have an , asthma or phobia.

1. exemption                
2. allergy               
3. grounds      
4. reasons                   
5. disease         
6. notice

You should draw passengers’ attention to potential . For example, you should tell a passenger with a visual impairment where the is, if doors are opening inwards or outwards, and whether or slopes go up or down.

1. steps           
2. hazards              
3. opportunities           
4. kerb         
5. kirb                
6. step

If a passenger with a impairment requests it, you should allow them to take hold of your arm or so you can them.

1. elbow             
2. hearing          
3. guide          
4. leader                
5. visual                 
6. hand